How to Apply | Heat Program

Eligibility Requirements for HEAT Assistance:

Benefits are available to all eligible persons regardless of race, religion, national origin, sex, age, or political belief.

Any household in Utah is eligible if:

Total household income is at or below 150% of the federal poverty

The household is “vulnerable,” i.e. they are responsible (either directly or indirectly) for paying their home energy costs. Indirectly means that a household pays rent and a landlord, trailer park, etc., uses part of that rent to help cover the cost of utilities.
The household has at least one person who is a U.S. citizen or a qualified alien with acceptable United States Citizenship and Immigration Services (USCIS) documents. For a list of acceptable documents, see https://jobs.utah.gov/housing/scso/seal/documents/873_874.pdf

When and How to Apply:

Because H.E.A.T. provides assistance ONCE every program season, it is important that families and individuals do all they can to keep their utility bills current and to conserve energy.

When the HEAT program is open, there are several ways to apply:

Call for an appointment

When calling, please be aware that phone lines are often very busy, especially in the early months of the program. Please listen closely to the options listed in the message, and you may need to call us back if you are unable to get through. All appointments must be scheduled in advance, there are no walk-in appointments available.

Five County HEAT Locations

Mail application

Mail application and documents identified below to:
H.E.A.T. Program
1664 S. Dixie Drive #L104
Saint George Utah 84770

*For other areas outside Washington County call your Local Office to get the mailing address

Please follow the instructions included with the application and BE SURE TO PROVIDE ALL REQUIRED DOCUMENTATION in order for your application to be processed more quickly. A list of required documents is also posted below.

Please allow four to six weeks for applications to be processed. This will require families and individuals to continue to pay their utility bills after application is submitted in order to stay current on their utilities.

Apply Online

You are currently unable to attach supporting documentation along with your online application. You will be contacted through email requesting your documentation once your application is being worked or you can submit your documents to online.heat@fivecounty.utah.gov.

Required Documentation

The following documents must be returned with your mail-in application or are required to be provided at the time of appointment:

Identification: Picture ID, Current Driver’s License, State ID, U.S. Citizenship & Immigration, Permanent Resident papers.
Social Security cards for EVERYONE living in your household.
Proof of citizenship and/or qualified alien documentation for every member of household born outside of the United States.
A copy of your most recent and active utility bills from each utility supplier (electric gas/propane/wood/oil).
Proof of ALL income received by all household members in the month prior to the month of your appointment, or in the month prior to the date the application is mailed.
Proof of qualified medical expenses you paid in the month prior to the month of your appointment (limited to health insurance, co-pays, eye glasses, oxygen, hearing aids, and/or prescriptions filled by a pharmacy).
Proof of any child support and/or alimony you paid or received in the month prior to the month of your appointment.
Proof of disability.
Proof of a child in the home age five (5) and under (birth certificate, blessing certificate, etc.).

Please be aware that additional documentation may also be required as determined upon review of application.

Forms

HEAT Policy Manual

For complete program details see HEAT Policy Manual.

For complete Water Program details see Water Policy Manual.

Auxiliary Aids and Services

Auxiliary aids and services are available upon request to individuals with disabilities by calling (801) 526-9240. Individuals with speech and/or hearing impairments may call Relay Utah by dialing 711.

HEAT Program Line

If you believe you have been treated unfairly by the HEAT program please call 866-205-4357 for assistance.